Expected flexible hours but got limited access window
I was really hoping this software would fit into my odd working hours, but unfortunately, it did not. The system access seems limited mostly to fixed business hours, which doesn’t work well with the hours I actually keep. I was expecting more flexibility given the marketing materials and training insights, but instead I found that the dialer and other tools are locked out or restricted during my active hours. This mismatch means I can’t fully use the database or calling functions when I need them most. The sign-up and payment steps went smoothly enough, and I did try reaching support to clarify this issue, but the responses were vague and didn’t address the core problem. Honestly, the lack of compatibility with my working schedule made the experience frustrating. It’s clear to me now that this product isn’t suitable for someone who requires asynchronous or non-standard times for remote work. I had hoped the automatic updates would fix or improve this, but no such change has occurred yet. So overall, I’m quite disappointed since flexibility was a key factor for me and this software did not deliver on that front.