Expected flexible hours but got less accommodating system
When I signed up I hoped the software would easily fit into my fluctuating work hours since I juggle multiple projects. However, the access times allowed by the software felt rigid and did not adjust smoothly to my varying schedule. Although the onboarding was clear and the training straightforward, using the call dialer outside usual hours resulted in connectivity problems. The database functions worked fine but didn't compensate for the telephonic support which was only available during fixed slots inconsistent with my timing needs. Payment and invoicing processes were handled properly, but their timing restrictions complicated my workflow. I appreciate some features were reliable as advertised, but overall the software's fit with my actual working hours left me dissatisfied. For anyone expecting flexibility alongside functional support, this might be an issue worth considering before purchase.