Expected flexible hours but got a rigid setup instead
I was hoping to have a software solution that could adapt better to my actual working hours, which often vary throughout the week. Unfortunately, the system seemed to expect fixed, regular availability, which didn't fit with how I usually plan my days. This caused some frustration during the pre-purchase discussions where I tried to clarify if the software would suit my flexible schedule. The sales information suggested some accommodation was possible, but when I actually started exploring the onboarding materials, it became clear that certain features and workflows required more consistent timing. I found this mismatch disruptive as I had to adjust my work routine unnaturally just to align with the software's expectations. I also noticed that the onboarding process did not address this concern in depth, so I was left unsure about how to best use the database and dialer features under my erratic hours. The sales pitch and actual software capabilities didn't align well for me personally, resulting in disappointment about what I expected and what was really delivered.