Expected flexible hours but found the training somewhat rigid
When I first signed up and looked at the training schedule, I thought it would align well with the hours I actually work, which are quite irregular. Unfortunately, the onboarding sessions were quite fixed with little room for adjustment. There were a few pre-recorded modules I could access anytime, which was helpful for my schedule, but most live sessions happened during times I was unable to attend. The sign-up was straightforward, and I appreciated the prompt invoicing process, but the real disappointment was how the training and onboarding hours didn't accommodate those of us working part-time or with variable schedules. The telephonic support was available and somewhat helpful when I needed clarification, but it didn’t solve the issue of timing conflicts. I didn’t get a chance to fully explore the calling tools or database features since I couldn't complete the sessions at convenient times. Overall, I had hoped for more flexibility but mostly found the training timing restrictive and not a great fit with my working hours, although the administrative parts went smoothly enough.