Expected flexible hours but faced fixed scheduling issues
Before signing up, I expected the software and process to accommodate the irregular hours I typically keep. The sales and pre-purchase explanations implied there would be flexibility to manage my working times with calls and database access. However, in practice, I found the software's calling tools and dialer to be less adaptable to my actual work hours than anticipated. The invoicing and billing system worked fine overall, but the schedule it was optimized for did not align well with my availability. Telephonic support was available but couldn’t adjust the system use hours to fit me better. I felt the onboarding promised more flexible use than I received, and it caused frustration because I had to change my own hours more than expected. Given these points, if your working hours are fixed like mine, this might cause difficulties, although other parts like sign-up and updates were straightforward enough.