Expected flexible billing to match my hours, but got mixed results
When I signed up, I hoped the billing system would align neatly with the actual hours I worked, making it convenient to pay fairly. Initially, the invoicing appeared straightforward, reflecting the usage metrics I tracked during my workflow. However, after the first month, I noticed discrepancies where the billed hours did not exactly match the tracked ones. The automatic updates also seemed to affect these calculations unpredictably. On the plus side, the sign-up and payment processes were smooth with clear invoices that came through promptly. Telephonic support helped clarify some of my doubts about usage hours. Still, the dialer's time log occasionally did not sync perfectly with the billed amounts, leading to some confusion. I appreciated that the support team was patient with my questions and tried to resolve billing questions efficiently. Overall, the billing and payment fit my needs reasonably well but not perfectly—some adjustments are needed to have accurate hour alignment. I can rely on the portal for general time tracking but will keep detailed personal checks to ensure the invoicing accurately reflects my hours.