Expected flexible billing but got limited hour fit, disappointment
I had hoped the billing system would accommodate the irregular hours I actually work each week, allowing me to adjust my payments based on usage or workload fluctuations. Unfortunately, this was not the case at all. The invoicing process seemed very rigid, charging as if I was committed to certain fixed hours which I don't actually put in. Because of that, the payment felt less efficient for the actual time I spent on the software tools and training. I expected the software to keep track of my hours and usage in a more flexible way, but it didn’t seem to consider that. I did find the support team reasonably approachable when I asked questions about this billing issue, but the fundamental problem of fit between hours worked and billing remained. I wish the process matched the real world usage better because right now it feels like I’m paying for time I’m not there. Overall, the payment and invoice setup did not deliver what I expected in that respect, and this caused real frustration for me.