Expected flexibility for hours, got something else
When I signed up, I thought the software would really match the hours I planned to work daily. Sadly, it didn’t fit as well as I had hoped. I went through the onboarding and tried adjusting schedules, but the system seemed rigid in some settings where I expected flexibility. That was disappointing because fitting remote hours was crucial for me. On the plus side, the sign-up and payment steps were straightforward enough, not causing any stress during that part. Also, the dialer tool worked fine during the initial days, which I appreciated as I needed that for calls. However, I kept feeling that the product wasn’t designed around varying hours like mine, which left me hesitant to rely fully on it. The support team was patient on the phone when I called, and they explained some features well but couldn’t really offer workarounds for the hours issue. So while I’m thankful for the smooth start and decent tools, the mismatch with my working schedule was a significant letdown that I can’t ignore.