Expected flexibility, but actual support hours don't fit
I've tried explaining my work hours more than once, hoping support would align better. The telephonic support hours WFHI offers rarely matched what I actually needed during my shifts. It’s frustrating when I reach out and the lines are either busy or unavailable because they aren’t open when I’m free. That said, once connected, the support was knowledgeable enough, so it’s not completely bad. The priority assistance didn’t feel very prompt though, often leaving me to wait or follow up multiple times. I had hoped the automatic updates might include clearer notifications about support availability, but they didn’t. Overall, the software itself suits my remote setup okay, but the support communication clearly misses the mark on syncing with my actual working hours. I wish they'd consider greater overlap with flexible Indian workdays or a 24/7 helpline. For now, I’m left managing issues mostly on my own when the support hours don’t fit my schedule.