Expected faster support than what was provided
I anticipated that the telephonic support would handle issues swiftly when things went wrong, but my experience differed. I expected immediate or near-immediate assistance upon reaching out since the software is intended for critical remote workflows. Instead, the response times were slower than I had hoped, with resolution taking longer than reasonable. On the positive side, once connected, the support team was polite and understood the problem. Still, the overall handling did not live up to my expectations based on the promotional information. Comparing similar services, I found the communication less timely here. This caused some delays in my pacing through the platform, which was frustrating given my reliance on smooth functioning. I had hoped for more prompt interaction and quicker problem resolution. While the staff showed willingness to help, the wait times affected my confidence in support availability.