Expected faster support; onboarding took longer than anticipated
I initially expected the onboarding process to be fairly quick given the promises made during the sign-up. However, it took more time than expected to fully integrate the software with my existing workflows. The telephonic support was generally responsive but there were occasional delays that slowed down the process. Training materials were clear, yet navigating the database and dialer features initially required several interactions with support. The automatic updates helped keep the software current without impacting daily usage, which I appreciated. Though the delay was frustrating, I eventually found the platform quite useful and well-organized. My main reservation lies with the time taken to get everything running smoothly. I would have preferred a smoother setup experience, but once past that hurdle, using the software and tools became much easier and the support team’s communication improved noticeably. This mixed experience leaves me cautiously positive overall.