2 out of 52 of 5Verified purchaseSupport and communication
Expected faster support, got repetitive waits
I was hoping for quicker responses when I reached out to telephonic support, but instead I spent considerable time repeating information to different agents. There was one particular instance where I explained the issue twice before anyone even started looking into it. Though the software updates happened automatically as promised, the constant waiting during support calls was frustrating. It felt like these delays slowed down my work. I expected more streamlined communication given the price and the professional presentation during sign-up, but mostly just experienced long queues and unclear updates. I’m not sure if I’ll rely on this kind of support moving forward unless there’s improvement in responsiveness.