Expected faster support feedback
My expectation was that telephonic support would respond quickly and guide me step-by-step through the issues I raised during onboarding. Unfortunately, the actual communication was slower than I hoped, often taking longer to get a call back or a clear answer. While the support team was polite on the few occasions I spoke with them, the delays in response disrupted my training schedule a bit. I acknowledge that the automatic updates seem to reduce bugs regularly, which I consider a positive aspect. However, when immediate help was necessary—especially during the database setup phase—the wait times were frustrating. Overall, I felt that the level of support did not quite meet what I was led to expect from initial descriptions. It made me less confident in resolving problems quickly. I wish support had been more proactive or at least more timely in its communication because that would have significantly improved my experience.