Expected faster support but they took their own time
Honestly, I was hoping for much quicker responses from the WFHI support team but that wasn’t the case. While they eventually answered all my queries, there was a significant delay that slowed down my workflow. When I first encountered a problem with the dialer tool, I reached out to support and waited quite a while before someone got back to me. I must give credit though where it’s due: once they responded, their explanations were clear and helpful. The telephonic support felt professional but the lack of urgency made me feel a bit neglected. It’s not like they ignored me completely, but I did expect a more responsive communication channel, especially when dealing with active work processes. Overall, I think they have the right resources but maybe need to improve how quickly they engage with customers in real-time.