Expected faster support, but it was all over the place
When I first signed up, honestly I was expecting a smooth start with helpful support to get me going quickly, but the experience was frustrating right from the start. I found myself waiting way longer than I thought necessary just to get the basics set up and to understand the software. Calls to support would sometimes go unanswered or I'd be passed around to different people without clear guidance. I kept hoping the next conversation would clear things up, but instead, it felt like I kept circling back to the same points over and over again. I wanted to jump right into using the dialer and database features, but setbacks in communication repeatedly slowed me down. It almost felt like the system assumed too much prior knowledge, which made me feel hesitant and confused. Even after days spent in back and forths, I still wasn’t confident I fully understood the workflow or how to make the most of the training materials. It’s not like I didn’t try to be patient, but when what you expect is a quick, clear support experience and instead you get delays and mixed messages, it becomes a real source of irritation. Support is supposed to be there for you, and if it takes too long just to get simple questions answered, it holds you back from moving forward effectively. I wish they’d tighten up communication because as it stands, it left me wondering if I’d ever properly get going.