Expected faster support but got mixed experiences with waiting times
When I first contacted WFHI's telephonic support, I was expecting quicker responses to my questions, given the importance of timely help. Some times, I noticed there was a bit of repetition required, like explaining the same issue more than once, which felt unnecessary. On the other hand, the team was polite and tried to be helpful, which I appreciated. Waiting times varied – sometimes I was connected quickly, but on other occasions, I had to wait longer than I expected, which was a bit frustrating. The automatic updates feature seemed to work smoothly, but occasionally those updates caused minor disruptions I had to figure out myself. Overall, my experience felt a bit unsure because while some aspects of support and communication met expectations, others lagged behind. I’m still undecided if I'll fully rely on WFHI systems without anticipating such waiting and repeated explanations.