Expected faster support but got delays
I expected that when issues arose with the software, especially during calls using the dialer or database syncing, the support team would respond quickly and provide clear solutions. In practice, what happened was quite different. The telephonic support often took too long to connect me to someone who could actually assist, and when they did, the advice was sometimes generic or incomplete. I had anticipated more knowledgeable and proactive follow-up since this is a paid service. Also, the updates intended to fix problems occasionally introduced new glitches, causing further delays in my workflow. Comparing these experiences with what I thought I would get, it was disappointing; the system felt less supported than promised. To be fair, the invoicing process and initial sign-up were smooth and transparent, which I appreciated. However, when it came to fixing things fast or having reliable communication in setbacks, the service didn’t meet my expectations at all. I had expected responsiveness that matched the promises, but it mostly fell short during real problems.