Expected faster support but got a slow start
I had hoped to get up and running quickly with the support team, but honestly, it took much longer than I expected. From the moment I signed up, the communication delays were frustrating. While the initial sign-up and payment tasks were fine—clear steps and straightforward invoicing—it was the onboarding and training that lagged behind. The explanations felt vague at times, and getting help over the phone was not as prompt as I would have liked. One thing I can say is that when I finally got through, the agent was polite and knowledgeable, which was helpful. Still, the overall wait times and the slow pace of getting all the tools set up made the experience disappointing. I was hoping for a more seamless communication flow, but it honestly felt like I was bouncing around without much direction at first. So, support’s responsiveness needs real improvement in my opinion.