Expected faster support but faced delays and confusion
Before signing up, I thought the support system would be much more dependable and swift based on the onboarding materials and promotional hints. However, after encountering issues with the dialer not syncing correctly with my database, the assistance was slower than expected. Calls to telephonic support often went to voicemail or involved waiting long times. When I finally got through, the explanations were helpful but felt generic and not quite aligned with the specifics of my set-up. There was a mismatch between the smoothness promised upfront and the sporadic delays experienced during actual use, which was frustrating. I also found that updates sometimes introduced bugs that took multiple follow-ups to solve. While I value that the team tries to improve and helps when they can, the gap between what I expected from the onboarding flow and the real support responsiveness left me feeling let down. I had hoped for clearer guidance and quicker fixes throughout the process, but instead faced patchy communication and inconsistent service times.