Expected faster start but things dragged a bit
I had anticipated that support and communication throughout the initial setup would be swift and straightforward, which was my main expectation going in. In reality, it took longer than I thought to get everything moving properly. Several calls to telephonic support were necessary before I felt truly comfortable using the dialer and database features effectively. Though the support team was polite and helpful when they did respond, the wait times between communications made the experience less smooth than I had hoped. The training materials provided were somewhat helpful but left gaps I had to fill myself, which slowed progress. The invoicing and payment procedures were straightforward enough, with clear documentation, so at least that part caused little trouble. Comparing what I expected to what I got, the onboarding flow was slower and required more of a self-driven approach than I had prepared for. While the software itself seems capable, the delay in getting fully set up was frustrating, and I hope the process improves for future users seeking a quicker ramp-up experience.