Expected faster start, but support lagged badly
I anticipated that setting up the WFHI software would be straightforward and that support would be readily available to help me get going. However, the actual experience was quite frustrating. The training materials seemed sufficient at first glance, but when I encountered difficulties, the response time from telephonic support was much slower than expected. This delay meant that instead of starting my remote workflow smoothly, I faced days of waiting and uncertainty. The automatic updates, while useful, did not compensate for the sluggish assistance when I was trying to learn the calling tools and the dialer. Although the sign-up and payment processes were handled fairly quickly, the overall experience was overshadowed by how long it took to receive meaningful help. This was the standout problem that made my initial engagement with the software quite disappointing compared to what I had hoped for.