Expected faster responses, got stuck waiting
I had imagined that once I signed up, access to the software would be immediate and any questions about it would be answered quickly. Instead, I found the process to be slow and communication often delayed. When I reached out to clarify login issues or feature access, the replies were sluggish and sometimes felt automated rather than personal. I explained the problems several times but didn’t see the responsiveness I expected. Overall, the contrast between what I hoped for—a smooth and quick resolution—and what I experienced was clear. The slow reaction times added unnecessary waiting that made me question whether the setup would be practical for my needs. I really wanted the onboarding to be straightforward and timely but instead it was a frustrating bottleneck that impaired my initial enthusiasm.