Expected faster responses but got only delays
I was hoping for quick and efficient support when I started using the WFHI software, but unfortunately that was not the case. Initially, after signing up, I faced some issues with the calling tool that I wanted clarified immediately. When I contacted their support, I had to wait quite a long time before anyone answered. After getting through, I found the responses a bit vague and had to explain my problem repeatedly. I expected better understanding without needing to repeat myself so often. Over the following days, I kept reaching out for small issues, like database queries and update processes, but the replies were slow and sometimes seemed copy-pasted. I appreciate that they eventually helped me, but the whole process felt cumbersome. I also expected better communication on invoicing and payments, since these are critical for continuing the service, but that too was slow to clarify. The telephonic support was polite but not very responsive in terms of timing. For a software meant to aid workflows remotely, response time is very important, and I felt this area lagged behind my expectations. I remain hopeful that they improve the support team’s speed and clarity in future updates because the product otherwise looks promising. Still, the way support handled my queries was quite disappointing compared to what I had anticipated initially. I expected smoother and faster communication but instead faced delays and repeated explanations, which was frustrating.