Expected faster response, got slow replies
I signed up with the hope that the support team would be very responsive, especially during the critical onboarding phase. Unfortunately, the replies to my queries were often delayed, sometimes stretching to multiple days, which was frustrating. One thing I will say is that when I did get through, the staff was polite and tried to help, but the overall responsiveness was definitely below what I expected from a paid service like this. Navigating the software initially was a bit confusing, and quicker support could have helped smooth things out much faster. I am not sure if this is due to limited staffing or internal processes, but it made setting up more cumbersome than it should have been. That said, the system itself seemed stable once I got past onboarding, so the tool works, but the human side was lacking in promptness. For me, timely communication makes a huge difference, and that’s where they fell short.