Expected faster response but got delayed access
So I signed up expecting that I'd get prompt access to the software as advertised. However, it took significantly longer than I anticipated just to get my login details and start using the system. The people on the phone were somewhat responsive, but it felt like they were juggling many calls. It wasn’t like they ignored me, but I had to follow up multiple times to get the support needed. I was hoping for more direct answers during those calls about how to set up my database feature and dialer effectively, but often the explanations circled around without clarity. The onboarding flow seemed straightforward on paper, but in practice, it took way longer than expected to feel comfortable with the tools. On a bright side, the software itself worked fine once I actually got it set up, and the automatic updates applied correctly. Still, the delay between my initial sign-up and real-use was frustrating. I really expected a slicker experience given the promises.