Expected faster replies, got some waiting
When I first signed up with you, I expected the sales and pre-purchase process to be brisk and fairly straightforward, but I found myself caught in a cycle of repeated callbacks and waiting periods that were longer than anticipated. There was some helpful information offered early on, which was beneficial, especially in understanding the software's capabilities and what kind of training would be needed. However, the delays in getting follow-up answers about the invoicing process and setup stages slowed my onboarding considerably. I appreciate that your team tried to be thorough, making sure all my questions were covered, but the repetition in communication made it feel less efficient. The waiting time before finalizing the software access was also longer than I had imagined, which created some frustration. Overall, the balance between waiting too long in certain phases and getting some clear responses made this mixed experience tough to fully rate, but I do see the effort you put into keeping me informed despite the delays and repeated queries I had to raise. I felt the initial speed promised was not fully met, though the eventual clarity helped somewhat.