Expected faster replies but support was adequate
My expectations were for very prompt responses from customer support, especially given the critical nature of having reliable access to the software and tools. In practice, though, while the support team did get back to me and addressed most of the issues I faced, their timings weren’t always as swift as I hoped. Some queries about accessing the database and configuring the dialer took a day or more to resolve. However, when they did respond, the tone was warm and helpful, which made the wait more bearable. Automatic updates to the software occasionally changed options without much prior explanation, adding a layer of complexity. Still, the sign-up and billing process was smooth and without unexpected complications, which helped maintain my confidence. Overall, I got what I wanted, but the expectation of instant or near-instant help was not completely met. The support was decent though, enough to keep me going, but I’d suggest they work on speeding things up if possible.