Expected faster replies but got mixed results
Reflecting on my experience, I expected quicker responses from the support team during the onboarding and initial software setup. Some of the times I reached out, the telephonic support was very helpful and addressed my issues efficiently. However, there were occasions when the wait time was longer than I anticipated, leaving me unsure if my concerns were being prioritized. The software itself was as described, with the dialer integration and database feature working well enough to suit my remote workflow needs. Sign-up and invoicing went without major issues, though the overall responsiveness was somewhat inconsistent. In hindsight, my expectations of prompt communication were only partially met, but the fundamental features did deliver as promised. It feels like there is room for improvement in support responsiveness, though the product itself meets the core requirements adequately.