Expected faster replies but found it slow

Expected faster replies but found it slow

When I first contacted the sales team, I expected a prompt and consistent response given the importance of the software to my workflow. Unfortunately, the responsiveness was slower than anticipated. Replies often took longer than I wanted, sometimes a few days passed without an update. On the positive side, when the team did respond, the information was generally helpful and addressed my questions adequately. I had hoped for more proactive communication, but the actual experience involved a fair bit of waiting. It was somewhat frustrating since faster interaction would have streamlined my decision-making better than what I actually experienced.