Expected faster pre-purchase info but encountered delays and repeats
I was expecting a more streamlined and swift sales and pre-purchase experience, yet instead I found myself repeating basic questions and waiting longer than anticipated. The communication often circled back to points we had already clarified, and there were instances when I had to wait for replies that slowed my decision process. Though I understand the need for thoroughness, the wait times and repetition felt excessive compared to what I had hoped for. The sign-up and initial information request phases could have been handled more efficiently. On a positive note, once I finally received the relevant details about invoicing and payment, the clarity was good and straightforward. So while the backend process appeared fine, the front-end sales interactions did not meet expectations. There was a disconnect between my hopes and the response speed, which was disappointing overall.