Expected faster onboarding but some things dragged on
I was hoping the onboarding and training would be more streamlined, but I faced more waiting and repetition than expected. The waiting mostly happened between software updates and training sessions, which left some gaps in my workflow. I noticed recurring content in the training modules, which could have been condensed to save time. Also, some steps required me to wait for telephonic support callbacks, and that delay affected my overall pace. While the invoicing process was fine, the sign-up was slower than I anticipated, and I expected smoother instant access. The dialer and calling tools performed well once set up, but getting there involved unnecessary revisits to previous steps. I imagined it would be more efficient, but the repetition and pause points pushed back the timetable a bit. Still, the overall experience was positive enough to keep me engaged, but I just wish the process had been less fragmented and more fluid in execution.