Expected faster onboarding but got mixed responsiveness
I was really hopeful about the training and onboarding process when I signed up, expecting more prompt and clear responses from the support team. Initially, I found the training resources useful to a degree, but as I progressed, I noticed some delays in getting answers and support when I ran into issues. The people on the other side seemed to want to help, but the turnaround time was slower than I expected. That made certain phases of setup and adjustment frustrating, especially when I was trying to figure out how to navigate the database feature and the dialer during busy days. On the positive side, the initial sign-up and payment process were straightforward and clear, which set me up well at first. Still, the inconsistency in responsiveness during training affected my overall confidence in the onboarding experience. I would have hoped for a more seamless process where questions and help requests got quick replies. Despite that, I did appreciate the effort the support team made. I was expecting a little better engagement and faster help but ended up learning mostly on my own with occasional remote assistance. So while there were some good aspects, the onboarding did not fully meet my expectations in terms of responsiveness and ongoing support.