Expected faster help than what I actually got
When I first encountered issues with the software, I expected prompt support responses, but that wasn't quite the case. The telephonic support did answer, but there were often delays before they could guide me properly. That said, once they did assist, the help was clear and useful. It was a bit frustrating having to wait as I was hoping to resolve problems quickly so as not to lose time in training and setup. The support team's willingness to continue helping was good, but my expectation was for a more immediate fix. Otherwise, the software itself seemed fine, and the automated updates worked without causing problems. I hope in future they manage to improve the pace of their communication, as that was a key part of my experience with the onboarding process.