Expected faster help, got left hanging instead
So I was expecting when I hit problems with the dialer and the database sync, that support would jump right on it and sort me out quick. But no, it felt like I was left on read half the time or stuck going around in circles. The whole point was to get up and running fast but when things went wrong, the calls took ages and the advice was hit-or-miss. Honestly, it was way less helpful than I thought it’d be because I had to chase them up multiple times with no new info coming through. I thought the telephonic support would match the hours I was around but the response lag was annoying. I’m all for tech hiccups, but how it played out was just frustrating. Definitely not what I expected when I signed up, and it made me question using the platform long term.