Expected faster fixes but support made me feel more confident overall
Initially, I thought the telephonic support would provide instant fixes for every little hiccup, but obviously that’s not always realistic. There were moments when I had to wait a bit longer on hold or explain my issue more than once, which became a bit tiring because it felt repetitive. Still, the team was patient and thorough, and by the end of the interaction, I did feel a lot more confident in handling calls and managing the database. The onboarding had introduced me to the software well enough, but the real test was troubleshooting with actual support help. Although the speed wasn’t lightning fast as I expected, the level of detail and the willingness to help made it worthwhile. If they improve on response times a bit, it would be perfect, but as is, the support experience mostly matched what I anticipated when I signed up.