Expected faster daily support but got variable responses
When I first started with the software, the initial sign-up and onboarding process went well, so I was optimistic. However, once I started using the calling tools and database daily, I noticed that the telephonic support was not as consistently available as I hoped. For example, one afternoon when the dialer wasn’t connecting as expected, I called support and got through quickly with helpful advice. But on several other days, the response to technical queries took a lot longer, sometimes leaving me waiting without updates. I expected a steady support experience day to day, not just a good first response. The training materials were fine, and updates happened automatically without issue, but the routine communication support seemed patchy depending on when I reached out. On the plus side, when they did pick up, they were knowledgeable and polite, which made those moments reassuring at least. So the overall support I got matched partially what I expected, but not completely across the board for daily operations.