Expected faster and smoother access than it delivered
I came into this expecting the WFHI software to at least match the ease of the tools I used previously. The initial sign-up and invoicing were straightforward enough, and that part worked fine. However, once I started the onboarding flow, I found it less intuitive than what I was used to. The dialer and calling tools felt clunky and less responsive, which slowed down my workflow. I appreciated the automatic updates trying to improve things, but they often disrupted my setup instead of helping. Telephonic support was available but not particularly quick to resolve my issues. Overall, it didn’t meet my expectations based on prior experiences, and the database feature integration was also more complicated than I anticipated, making me wish for a simpler system.