expected fast replies but the support had its own speed
Honestly I thought signing up would get me instant answers but the support team wasn’t exactly quick. I expected faster responses since the software seemed built for efficiency but sometimes it took a while to get a reply on the phone or email. Sign up and payment went smooth with invoices sent promptly. The software interface was mostly clear but the database feature needed some explanation that didn’t come as fast as I wanted. Despite this I felt the team cared and tried to help when available. Automatic updates were nice because they didn’t interrupt my work much. Overall, my expectations of quick service were a bit off against what I actually got which was a slower support experience. The calling tools and dialer worked well once I got going, so that was a plus. I guess I’ll see if the support responsiveness improves as I use it more but for now it’s a mixed bag and I’m digesting it as I go along.