Expected fast replies but response time was disappointing
Before buying the software, I expected the sales team to be quite responsive based on the company’s reputation. However, in my experience, their response times were slower than I anticipated. I reached out multiple times with queries about the product features and the onboarding process before purchase, but the answers were often delayed and sometimes vague. The staff was polite, which I appreciated, but the lack of promptness made me wonder if their communication process needs improvement. On the positive side, when they did respond, they provided helpful information. Still, this didn’t balance out the overall feeling of frustration caused by waiting and chasing for replies. For someone who values timely communication when making purchase decisions, this experience might be discouraging. Hopefully, future buyers get quicker and clearer responses than I did.