Expected fast onboarding, but the wait was longer than thought
I was looking forward to starting right away after signing up, but the reality was different. After completing the initial sign-up form, I expected immediate access to the full software suite, but the onboarding was paced slower than I had anticipated. The training sessions were scheduled days apart, delaying my ability to use the dialer and database features effectively. Initially, I was hoping for a simple, straightforward start, but the steps felt drawn out and there were moments when I wasn't sure if my invoice had been processed correctly. The support team was responsive when I reached out, which I appreciated, but the overall timeline extended beyond my expectations. Even though the software's capabilities seemed promising, the delay in accessing all features somewhat frustrated me. Finally, when I was fully onboarded, the software functioned smoothly and the automatic updates helped keep everything current. I do acknowledge that invoicing and payments went without problem, and the telephonic assistance was helpful in clarifying minor doubts. However, based on my experience, I expected a quicker and more seamless initiation into the platform.