Expected fast answers but only got waiting and repetition
I went into this with the hope that the sales and pre-purchase process would be smooth and efficient, but that was not the case at all. First, the whole process included multiple repeated questions and explanations that seemed unnecessary, making it feel very drawn out. I was promised quicker responses but ended up waiting much longer for basic clarifications. The staff kept going over the same points without advancing my understanding or progress toward signing up. There was a lot of back and forth with no clear timeline for when things would move forward. That left me feeling frustrated and like my time was not respected. I had hoped for a more streamlined introduction to the software and services, but instead the persistent delays and repetitions caused me to doubt the value of signing up. In conclusion, the lead-up to using WFHI software was more cumbersome than I anticipated, and that really hindered my experience.