4 out of 54 of 5Verified purchaseSupport and communication
Expected easy support but got a bit mixed experience
I had hoped to find support resources that were straightforward and quick to navigate, especially when I ran into some trouble using the dialer tool. While the telephonic support was generally helpful and the team was patient with my questions, I found the documentation could have been easier to locate or better indexed to help me quickly identify the specific answers I needed. The priority assistance did reduce waiting time, which I appreciated, but sometimes I still had to ask for clarifications that ideally the training materials would have covered more thoroughly. So overall, the support met my basic expectations but without the smoothness I was initially hoping for.