Expected easy start but felt a bit lost instead

Expected easy start but felt a bit lost instead

I thought the onboarding and training would get me started quickly, but it wasn’t quite that simple. Finding the exact training materials I needed took longer than I expected because the portal’s layout felt a bit confusing at times. I kept wondering if maybe I was missing something or if the instructions could have been clearer. The initial support was okay, but I wasn’t sure if I was going the right way during the first few days. I wanted a smoother path to get familiar with the calling tools and the database feature, but instead I felt like I was searching around. The invoicing and payment processes were clearer in comparison, but overall my expectation was a quick and easy start which I didn’t really get.