Expected easy setup, got a bit of a puzzle
I honestly expected that everything would just be ready to go once I signed up, but it turned out I had to figure out quite a few things myself. The product descriptions implied a smoother experience, like the software would come pre-configured or have very intuitive onboarding. Instead, I found myself spending time understanding the dialer settings and how the database feature would actually fit with my workflow. That was mostly my own effort, as the training wasn’t as detailed as I thought it would be, so a lot of trial and error happened with automatic updates mainly. The support was okay but not proactive in guiding me through all steps; I had to call to clarify most questions. Also, although invoicing and payments were straightforward after sign-up, getting to that point required some patience. Overall, I got the product and features I expected but not the hands-on guidance I hoped for, so it involved more independent work than promised.