Expected easy setup, but it fell short and got confusing fast
I had quite high hopes when I first looked at the platform, expecting that the onboarding and training process would be pretty straightforward and user-friendly, especially since the website advertised clear guidance. However, when I started exploring, I found it challenging to locate exactly what I needed early in the setup. The sign-up was straightforward enough, but moving beyond that to start using the dialer and database features felt confusing. When I tried to access some training materials, the navigation wasn’t very intuitive, and it took several attempts to find the right modules. The explanations sometimes felt technical and not quite beginner-friendly, which wasn’t what I was expecting from a setup process. On the other hand, I appreciated that the automatic updates were done smoothly without interrupting my workflow. The telephonic support promised was somewhat helpful, but the wait times made it less effective when I really needed quick answers. Also, the invoicing and payment system was clearer than other parts; it was easy to understand my subscription status. To sum up, I expected a more guided experience that would help me get started quickly without so much hunting around for information, but it didn’t quite meet those expectations. I did find some aspects okay, like billing transparency, but overall it was a struggle compared to what I imagined.