Expected easy payments but faced repeated delays and waits
I expected the billing and payments process to be straightforward and quick, especially after seeing the initial descriptions. In reality, it was a frustrating experience because I faced repeated delays in receiving invoices, and sometimes the payment confirmation took far longer than anticipated. I thought that a system designed for remote workflows would be more seamless in this area. Instead, I had to spend a lot of time reaching out for support to clarify what was happening with my account. Waiting over the phone and repeating the same explanations multiple times made it feel like I was not being heard properly. Compared to other software I used before, this was a significant letdown. I expected the process to be automated and timely, but what I got was slow and often confusing. Because of the billing problems, I had some doubts about fully committing to the software despite its other features.