Expected easy onboarding but it was more complicated
When I began trying to navigate the training and onboarding, I was hopeful things would be straightforward given the initial documentation. However, it turned out to be quite a bit more complicated to find the materials directly relevant to my needs. The dashboard presented many options, but these were not organized clearly enough for me to immediately understand where to look for particular tools like the dialer or database. Searching through the help sections took longer than expected and occasionally led me to outdated guidance. While I did find some of the training helpful in theory, the actual application involved trial and error at many points. The automatic updates to the software occasionally changed interface elements, which interrupted the flow of learning at awkward moments. The telephonic support was polite but did not always answer my specific questions precisely, so I ended up using forums or additional resources. Looking back, I expected a smoother onboarding process that would allow me to start using the calling tools and other features efficiently within a day or two. Unfortunately, it was not as simple as that for me.