Expected easy onboarding but faced daily hassles
I expected the training and onboarding process to be straightforward and supportive, but it turned out to be frustrating on a daily basis. From the start, the software interface promised a smooth learning curve; however, after the initial setup, recurring glitches hampered my progress. The training modules felt incomplete, with important details missing, which made everyday tasks harder. Even after reaching out to support multiple times, the responses were slow and not very helpful in resolving specific software issues that emerged during the second week of my usage. The dialer and database functions often froze unexpectedly, causing disruptions throughout the workday. Automatic updates sometimes changed the settings without warning, leading to further confusion. I found myself repeatedly restarting the software and manually adjusting parameters to get back on track. The invoicing and payment systems worked fine, but that was one of the few aspects without a problem. In summary, the ongoing daily problems with the training and software usability led to declining productivity, which is disappointing given my initial expectations.