Expected easy navigation, got confusing menus and missing info
I was hoping the sales and pre-purchase process would be straightforward and easy to navigate, but that was not exactly what I experienced. At first, I expected to find all the necessary information about the software features such as the database and calling tools readily available in a simple format. However, when I went looking for specifics on steps like signing up, invoicing, and payment, the menus felt quite cluttered and some descriptions were missing key details. It took more time than I anticipated to get the hang of how the software operates day to day. The onboarding flow wasn’t as intuitive as I assumed it would be, making me hesitate a bit at times. The telephonic support was decent but didn’t cover some queries about automatic updates that were affecting the user interface. Also, the order of steps during signup and training seemed a bit random rather than sensible. I expected a smoother start with clearer guidance, but instead, I had to troubleshoot parts of the experience on my own. Overall, my expectations about how easy it should be to find what I needed were higher than what I actually encountered.