Expected easy info; found confusing browsing
I had hoped to find clear and straightforward information about the WFHI software and training before deciding to sign up. I expected the sales and pre-purchase materials to offer detailed comparisons and a step-by-step breakdown of the product features and pricing. Unfortunately, when I explored their website and preliminary documents, I found the details scattered and somewhat ambiguous. It was hard to understand which features were included in each package, and the differences between plans were not clearly highlighted. While contacting the sales team eventually gave me some clarity, I felt that the initial browsing experience was frustrating as it took a lot of clicking around to piece together the information. I also wanted a demo or trial access to get a real feel, but finding how to request this was not intuitive. So overall, what I expected was a simple, customer-friendly buying journey, but I encountered obstacles getting the answers I needed. The invoicing and payment process, at least, once I signed up, was handled smoothly, which was the one positive point I can mention. Still, the first impression did not match the ease I had anticipated.